Online Shop FAQ |
| Is my online order secure? |
| The order process is secured via industry standard SSL3 encryption. This means that all sensitive information is encrypted with strong encryption methods. The credit card processing is automated via a real-time verification system, so your order is processed immediately. You'll get the serial key in minutes. This automation keeps our shop open 24hours per day, 365 days per year. |
| How long will it take to receive registration code? |
After confirming your payment, we will send you an email with registration information within 24 hours. |
| What's your Upgrade Policy? |
| Being a registered user of GoldGingko products, you are entitled to a free copy of any minor updates to this product. For example, if you have purchased version 1.0 of the product, you will get all the further 1.x versions free. In addition, once a major revision of the software you have previously purchased is released, you'll probably need to pay an upgrade fee if you want to take advantage of this major update, since it may be combined with a significant amount of improvements and new features. |
| What's your Refund Policy? |
| GoldGingko wants you to be satisfied with our products.
If, for any reason, the software you receive does not meet your expectations, you can return it to us within 30 days of the date of purchase for a full refund of the purchase price. |
| I ordered the software online, but I haven't received an e-mail with the registration code. |
| Normally, after your order being authorized, you can receive your registration code within several minutes (normally faster). The incorrect anti-SPAM filters at e-mail servers is the main reason that you don't receive e-mails from us. Please inspect the SPAM folder at your e-mail box. You can additionally e-mail us at support@goldgingko.com to request resending the registration code. |
| My registration code doesn't work. |
All registration codes we send do work. Please make sure that you enter every letter as you see it in the email with the registration code. And keep in mind that the registration code is case-sensitive and make sure that there are no spaces at the begin or end of the registration.We suggest you select the registration code text in the e-mail window, copy to the clipboard (Ctrl+C) and then paste to the program registration code box. |
| I've lost my registration code. |
| Email us at support@goldgingko.com with the following information: *Your full name (First Name, Surname) *The e-mail address at the time of purchase Presentation Assistant. (If you are not sure, please list all addresses you could have used.) |